All prices for Flight Experience Singapore are in Singapore Dollars (SGD), unless otherwise stated.
Gift vouchers are only valid at the Flight Experience store of issue.
Normal flight vouchers are only valid for 6 months and cannot be redeemed or booked after 6 months have passed from the original date of purchase.
No cancellation or change will be permitted within 24 hours of the booked time for the Flight Experience. In this situation, your Voucher will be cancelled without refund.
If you do not show up for a Flight Experience and you have not changed the booking at least 24 hours prior to the Flight Experience, your Voucher will be cancelled without refund.
Refund requests made within 7 days of purchase will incur a admin cost of 20% of the purchase price. Refunds are only available to the purchaser for valid vouchers.
After 7 days have elapsed from the purchase date, no refunds will be granted for ‘Change of Mind’.
Gift Vouchers do not show a price for the Flight Experience package for which they are valid and cannot be redeemed for cash.
For online purchases, promo codes must be entered at time of purchase. No cash equivalent or cash reimbursement in exchange for promotional offer is allowed.
Our recommended minimum age for the 737 Experience is 5. Children under the age of 10 must be supervised by a parent or guardian. There is no maximum age.
Our recommended minimum age for the Virtual Reality Experience is 13. There is no maximum age.
You will be refused entry to the Flight Experience Simulator if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs (or physically incapable of using the Flight Experience Simulator). In this situation your Voucher will be cancelled without refund.
Please consult with your physician before using the Virtual Reality headset if you are pregnant, elderly, have pre-existing binocular vision abnormalities or psychiatric disorders, or suffer from a heart condition or other serious medical condition.
Seizures. Some people (about 1 in 4,000) may have severe dizziness, seizures, eye or muscle twitching or blackouts triggered by light flashes or patterns, and this may occur while they are watching TV, playing video games or experiencing virtual reality, even if they have never had a seizure or blackout before or have no history of seizures or epilepsy. Such seizures are more common in children and young people. Anyone who experiences any of these symptoms should discontinue use of our simulators immediately and see a doctor. If you previously have had a seizure, loss of awareness, or other symptom linked to an epileptic condition, you should consult a doctor beforehand.
Interference with Medical Devices. The VR headset and controller(s) may contain magnets or components that emit radio waves, which could affect the operation of nearby electronics, including cardiac pacemakers, hearing aids and defibrillators. If you have a pacemaker or other implanted medical device, do not use the headset and controller without first consulting your doctor or the manufacturer of your medical device. Maintain a safe distance between the headset and controller and your medical devices. Stop using the headset and/or controller(s) if you observe a persistent interference with your medical device.
Before you wear our Oculus Rift S VR headset with glasses, please check to make sure that the width and height of your frames are as follows – Width: 142 mm or less, Height: 50 mm or less. If your glasses don't fit in the headset or the lenses of your glasses touch the Rift S lens, we recommend taking off your glasses while using the headset. Alternatively, you may opt to wear contact lenses.
If the duration of your Flight Experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction you experience in the Flight Experience Simulator, you will not be entitled to any compensation or a refund.
Booking timings are subject to change due to operational and/or technical reasons. Flight Experience will attempt to inform you of the change as soon as possible and keep any change required to a minimum in order to minimise disruption.
If the Flight Experience simulator encounters technical problems which reduce the quality or duration of your Flight Experience, you will receive appropriate compensation as agreed between us. This compensation may be a rescheduling of your Flight Experience, an offer of goods or a cash refund. All compensation will be in accordance with any applicable local law.
Where a video recording of a flight has been pre-purchased or requested on the day and for any technical reason Flight Experience is not able to provide the appropriate recording you will only be entitled to a refund to the value of the video recording. No additional compensation will be given.
In the event you have received a faulty USB drive and/or corrupted video recording file, you should notify us within 14 days of your date of flight for a 1-to-1 exchange. In the event that the recording file is also corrupted or unavailable at our end, you will only be entitled to a refund to the value of the video recording. No additional compensation will be given.
As a condition of your purchase of a Gift Voucher and your agreement to use the Flight Experience you agree to release and indemnify Flight Experience and all of its employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of the Flight Experience. (You appreciate that the Flight Experience will have effects which vary with each individual. It is your sole responsibility to determine whether you are physically capable of using the Flight Experience.)
The Flight Experience Simulator replicates the flight deck of an aircraft and requires a degree of physical mobility for entering and exiting that may not be suitable for some people. In addition, the visual systems are a combination of LCD displays and projected images running at a frequency of 60 Hz. Please check with us prior to your Flight Experience if you have any concerns about any physical restrictions that may affect your experience.
Flight Experience is not an approved Flight Training Organisation. Compliance with airline training standards and government regulation is the responsibility of the user.
